Frequently Asked Questions...
Not Sure where to start?
Before you order:
Balcony Skylight Features:
Balcony shades use the same double-cell light filtering or black out cellular fabric as the Symphony line of window shades. Now you can coordinate your windows and skylights!
Balcony shades feature a polycarbonate track system; color-coordinated insert in the retainer tracks. There are no exposed
cords when shade is closed. The cellular fabrics offer full privacy when the shade is closed.
Why can't I use the regular window shades with side tracks on my skylight?
Side track (ComforTrack) shades are for window applications only and cannot be used in a skylight application. The design of the traditional window shade leaves the shade fabric vulnerable to sagging when used in a skylight
Balcony (Skylight) shades are specifically designed — with retainer tracks — to keep this from occurring. As well, there are three rails to the skylight system: the top rail and bottom rail are attached to the window opening with brackets, while the middle rail rides up and down to open or close the shade.
Balcony Skylight Applications:
The Balcony Skylight Shade is designed for smaller inside mount only applications (see max/min section, below). The shade fastens to your skylight opening with brackets attaching the top and bottom rails; retainer tracks on either side give the fabric additional support.
should not be mounted directly against the glass. An "air pocket" of 1-3 inches provides the optimal distance.
Balcony shades may be installed vertically (zero-degree slope), horizontally (90-degree slope), or on a slope.
Be sure to take diagonal measurements: The widest width of the window (see measuring, below) cannot exceed the
narrowest width by more than 3/8 inch; otherwise, shims will be required.
In cases of wide but short skylights, it may be possible to mount the shade so that shade opens laterally (to the left or to the right), switching length for width (and width for length).
Out-of-reach Balcony shades may be operated with an extending pole, which
is sold separately (extends to 6-feet or 12-feet; skylight end included at no additional cost).
Minimums & Maximums
- Minimum depth required: 1¼ inches; Minimum flush-mounted depth required: 2¼ inches.
- For all applications, minimum width: 15 inches; minimum length: 12 inches.
- Horizontal applications (0-15 degrees): maximum width: 36 inches; maximum length: 96 inches.
- Angled applications (15-75 degrees): maximum width: 48 inches; maximum length:
- Vertical applications (75-90): light filtering fabric – maximum width: 36 inches; maximum length: 72 inches. Black out fabric – maximum width: 48 inches; maximum length: 72 inches.
Cellular Fabric Facts
SkylightBlinds.com uses only Symphony bonded (non-woven) polyester cellular fabric.
- Regardless of interior color, our Light Filtering fabrics are White to the outside; Black Out fabrics are Off-White to the outside.
- Cellular shade fabric is comprised of honeycomb
shaped cells that trap air. This creates an insulating layer over your window. In the winter, your warm heated air will stay in your house while the cold air coming through is stopped by the shade. In the summer the reverse occurs.
- Bonded (non-woven) polyester is inherently dust-repellent. Particulates that would otherwise get caught in the fabric remain on the surface of the shade, where they can be
vacuumed or dusted off.
- Bonded (non-woven) polyester resists fading and discoloration in sunlight.
- Bonded polyester is less porous, reducing air flow.
- In Spun lace fabrics, the polyester material is made in a method
similar to cotton candy. Spun lace has a soft open weave. Air can pass through, depositing particulates within the web of the fabric, very like a car's air filter. This reduces the insulating value; the fabric becomes dingy, and is more difficult to clean.
More on R-Value
R-value by Fabric Type
Double Cell Light Filtering
Double Cell Black Out
Different computer monitors show colors differently. We gladly offer free fabric samples (up to 10) so you can appreciate the beauty of our colors as well as the weight of our fabrics. Our fabric is the highest available quality, which means your shades will look better, last longer and provide greater energy efficiency. Just fill out the samples form and we will ship them to you no charge.
Although we do our best to portray colors accurately, actual colors will vary. Many colors and
subtle textures cannot always be shown on computer monitors, and monitor calibration varies.
Since all products are custom-made for you, and cannot be returned, if an exact color match is required, then please contact us before placing your order. Keep in mind dye lots may vary
slightly between the sample swatch and the product you receive. Therefore we cannot guarantee the color of your order will exactly match any sample you receive or match shades previously ordered. We will use your room designations to ensure that one dye lot is used on shades that are installed near each other.
We also offer a small working shade model, price refundable (minus shipping cost) upon return of the sample shade. Customers find this particularly helpful when evaluating window coverings for the whole house.
Our shopping cart server is secure and we never send your credit card number via e-mail. We
respect your privacy, and do not rent or trade your personal information (name, address, e-mail address, phone numbers). All your information, including credit card information, is kept strictly confidential.
We accept Visa, MasterCard, American Express, and Discover cards. You can also pay by
check or money order by selecting this option in the checkout screen. (Check / Money Order options will not go into production until payment has been received.)
Ordering by Phone
Phone orders will receive an Order Quote via email (in lieu of email: fax or USPS mail), which must be approved (via email, fax or mail), and credit card information given, prior to order being sent to Production.
SkylightBlinds.com collects 6% sales tax for orders shipped within Vermont. An additional 1% sales tax is collected for orders shipped to Burlington, Dover, Killington, Manchester, Middlebury, Rutland Town, South Burlington, Stratton, Williston, and Winhall, Vermont. The
state of Vermont assesses sales tax on product and shipping. (For these additional tax counties, the tax will not show up in the cart. It will be added when we process the order.)
SkylightBlinds.com does not collect sales tax for other states. SkylightBlinds.com is not responsible for taxes and duties assessed by other countries.
After Order Information:
Each shade is custom-made to your measurements and color choices. Estimated Production time is 7-10 business days. Our Service Team will email you a confirmation. Please review your confirmation. When your order ships, we will email you tracking information.
FREE Shipping to Continental USA
Most orders are shipped via UPS. Shipping is FREE
via Ground to the continental USA. If you desire 2nd Day Air or Next Day Air; shipping to Canada or other international location, please contact us for a quote. Packaging and handling costs are included. SkylightBlinds.com charges no Order Processing Fees. More on shipping...
Shipping Outside the Continental USA
We ship to Alaska, Hawaii, and Canada. Actual shipping will be charged. Sample model orders cost $25 to ship to these locations, shipping cost is not refundable on sample shades. Orders to Alaska and Hawaii ship via UPS Ground, orders to Canada via FedEx. If you prefer a different shipping method, let us know.
Upon receipt of your shades
- Inspect your shade; any missing parts and if there is any shipping damage notify us and immediately
- Review the installation instructions & Please Read Me Document included with shades
Returns & Exchanges
Each shade is individually crafted and custom manufactured to your exact measurements. Therefore, they are not returnable for any reason, except warranty repair. Due to the quick turn around time, there are no cancellations.
Please follow the ordering instructions to avoid problems, measure carefully, and review the order confirmations you receive.
QuickShip Shades (QS) may not be changed or cancelled once they are ordered.
Please call us within 24 hours of submitting your order if you have any changes or need to cancel.
Maintenance & Cleaning:
Our shades are not only beautiful and pleasing to the eye they are designed for durability as
well as easy care and cleaning. Our fabrics repel dust and are inherently anti-static, but occasional feather dusting or vacuuming may help to keep the fabrics clean and bright. Spills and stains can be lightly blotted with a cloth or damp sponge. You may need to rub gently with water and mild soap (no bleach!). To clean an entire shade, simply remove the shade from the window and submerge it in a tub, let it soak and then rub it gently with mild soap. Lay the
shade flat to dry or place it back in the window and raise it slightly.
BLACK OUT FABRIC CANNOT BE SUBMERGED! SPOT CLEAN ONLY.
SkylightBlinds.com uses such high quality components and produce shades of such exceptionally-consistent quality that we are able to stand behind our product 100 percent.
During the first year of ownership SkylightBlinds will repair your shade free of charge and even
pay for the cost of shipping. The remaining nine years of our Ten-Year Warranty (from date of purchase, for the original owner), your repair is still free; all you pay is for the shipping (a valid credit card number is required prior to the work commencing).
We custom make each shade right here in our factory to your exact specifications. Our shade fabric is covered by a limited Lifetime Warranty. Check out the details of the warranty, which covers defects in materials or workmanship to the original owner (provided it was measured and installed correctly).
Each shade is manufactured to provide a lifetime of low maintenance service to you. If you need warranty service, please e-mail us or call us TOLL FREE at 1-877-966-3678 and we will arrange for a repair as soon as possible.
SkylightBlinds.com reserves the right to nullify a warranty due to abuse of the shade.
8 Leroy Road
Williston, VT 05495 USA
Call Toll Free: (877) 966-3678
Fax: (877) 366-3678